Returns and Refunds Policy (RTPL)

This Returns and Refunds Policy explains how RTPL (“we,” “us,” “our,” or “Company”) handles returns, replacements, and refunds for products purchased through our website.

By placing an order with RTPL, you agree to the terms outlined below.

1. Return Eligibility

We accept returns only under the following conditions:

The product is defective or damaged upon delivery
The product delivered is incorrect or not as ordered
The issue is reported within the specified return period

To be eligible for return:

The product must be in its original condition
All original packaging, accessories, and documents must be included
The product must not show signs of misuse, tampering, or installation damage

2. Non-Returnable Items

Certain products are not eligible for return, including:

Customized or special-order survey instruments
Products damaged due to improper use or handling by the customer
Items returned without original packaging or accessories
Products with tampered or removed serial numbers

3. Return Request Process

To initiate a return:

Contact us at our official support email or phone number
Provide order details, product information, and issue description
Share photos or videos (if required) for verification
Our team will review your request and respond with approval or rejection

RTPL reserves the right to inspect and verify the issue before approving any return.

4. Replacement Policy

If a product is found to be defective or damaged, we may offer a replacement instead of a refund
Replacement is subject to product availability
If a replacement is not available, a refund may be processed

5. Refund Policy

If a refund is approved:

Refunds will be processed to the original payment method
Processing time may vary depending on the payment gateway or bank (typically 7–14 business days)
Shipping and handling charges (if any) are generally non-refundable, unless the error is from our side

6. Shipping Costs for Returns

If the return is due to our error (wrong or defective product), RTPL will bear return shipping costs
If the return is due to any other reason, the customer may be responsible for return shipping charges

7. Inspection and Approval

All returned products are subject to inspection. RTPL reserves the right to:

Approve or reject return requests based on inspection results
Reduce refund amount if product is found used, damaged, or incomplete

8. Order Cancellation

Orders can only be cancelled before shipment
Once the product has been shipped, cancellation is not allowed
If a cancellation is approved, refunds will be processed as per our refund timeline

9. Late or Missing Refunds

If you have not received your refund within the expected time:

Check with your bank or payment provider first
Contact us if the issue persists for further assistance

10. Contact Us

For any questions regarding returns or refunds, please contact:

RTPL
Company Address : Exhibition road , Patna
Email: rtpl@gmail.com
Phone: +91